Customer Management & Service Arabic · English
SilaArabic CRM Software for Managing Customer Relationships — for PC
A profile for every customer, a date for every promise, a fix for every complaint, and WhatsApp messages in one click.
- WhatsApp with ready-made messages
- Follow-ups and appointments you won't forget
- Custom fields for any business
SilaA returning customer is the cheapest customer you can win. Sila turns coming back into a habit: it reminds you who you haven't contacted, the promise you made and their birthday, then opens WhatsApp with a message already written in their name.
Whatever your business, you add the fields that matter to you to the customer profile: sizes, measurements, preferences, maintenance dates or any detail you need, and Sila reminds you of the important dates in them.
Who is it for? Any business with returning customers that wants a customer service team that never forgets.
What Sila does for you
Contact Everyone
A standing contact list: open WhatsApp with a personalized message for each customer, log the outcome — replied, no answer, visited the shop — then move on to the next.
Complete Customer Profile
Timeline, complaints, promises, appointments and documents in one profile, with a relationship health score from 0 to 100.
No Promise Forgotten
Every promise made to a customer and every scheduled follow-up appears on time for the person responsible, and anything overdue stands out clearly.
Complaints with Target Resolution Times
Priorities and a target resolution time for every complaint with an alert when it's exceeded, a drag-and-drop board, and customer satisfaction ratings.
Tailored to Your Business
Add the fields your work needs to the customer profile, whatever your business. Reorder them, hide what you don't need, and get started fast with ready-made templates.
Documents from Your Phone
Scan a QR code with your phone and upload a photo of an invoice or prescription straight to the customer profile over the shop's network.
Inside Sila
All modules and features
Home & My Tasks
- What needs your or your team's attention today
- Today's follow-ups, overdue promises and appointments
- Customer birthday reminders with a greeting button
- A “My Tasks” page for every employee
Contact Everyone
- Standing contact lists from any filter
- A personalized WhatsApp message for each customer
- Call outcomes logged in the customer's history
- Recurring rounds every week or month
- 26 message templates and 14 variables like {Name} and {City}
Customers
- 11 ready-made lists and 7 customer statuses
- Relationship health score
- Custom fields per business with date reminders
- Duplicate number detection and customer merging
- Bulk-add customers by pasting numbers
- Excel import/export and customer profile as PDF
Complaints & Suggestions
- 5 statuses, 4 priorities and target resolution times
- List view or drag-and-drop board
- Satisfaction ratings and complaint reopening
- Merge similar suggestions and notify their authors once implemented
Promises & Appointments
- Follow-ups with a next step
- Appointments in day and week views
- Alerts for employee scheduling conflicts
Reports & Administration
- 11 reports with PDF and Excel export
- Employee performance and outreach campaigns
- 23 permissions and multiple branches
- Activity log and automatic backups
Sila pricing
Prices are for one device. For more devices or branches, choose “Custom” and contact us.
Monthly
No annual commitment
- One-device license
- All updates while your subscription is active
- Technical support via WhatsApp
Annual
Two months free
- One-device license
- All updates throughout the year
- Technical support via WhatsApp
- Remote installation and training
Custom
For multiple devices or branches, or special needs
- Your business fields and message templates set up for you
- Multiple devices or branches
- Customizations to fit your business
- Data migration from your old software
Questions about Sila
Does Sila send WhatsApp messages automatically?
Sila opens the chat with a ready message in the customer's name, and you press Send in WhatsApp yourself. This protects your number from being banned and keeps your communication personal.
Is Sila right for my business?
Yes. Sila works with any business that has customers. You can add your own business-specific fields, or we can set them up for you during installation.
What is Sila CRM software?
Sila is Arabic customer relationship management (CRM) software for PC: a complete profile for every customer, scheduled promises and follow-ups, appointments and complaints, and it works without internet.
Can Sila contact customers via WhatsApp?
Yes. In one click it opens a WhatsApp chat with the customer and a ready message in their name, then logs the outcome in their profile.
Is there a free trial of Sila?
Yes. Request a trial from the contact page or via WhatsApp, and try following up with your customers before you subscribe.
Do I need internet to run the apps?
No. All our apps run on your device without internet. You only need internet to send WhatsApp messages, or for Thakira's cloud sync if you choose to use it.
Where is my data stored?
On your device, in a local database, with backups in a folder you choose, such as a USB drive or another disk. We never see your data.
How can I try an app before buying?
Request a trial version through the form or on WhatsApp, and we'll send you a copy that runs on your device for a set period. When you buy, you move your data to your own copy using a backup.
What happens if my subscription ends?
The app stops at the renewal screen, and your data stays safe as it is. Once you renew, we send you a signed file and everything goes back to how it was.
I have more than one branch or device. What should I choose?
Choose the “Custom” plan and contact us. We'll work out with you how many devices you need and what each branch requires, then give you one clear price.
How do I get updates?
You receive a signed update file that you open from within the app. It saves a backup first, then installs the update and shows you what's new.
Which devices do the apps run on?
Windows 10 and 11 computers. They don't currently run on mobile phones or Macs.
Get started with Sila
Tell us what you need, and we'll get back to you with a clear answer, plus a trial version if you ask for one.
Request received
Your request has been received. Keep its number to check its status anytime on the “Track your request” page.
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